Frequently asked questions

About TOURtoDO

What is TOURtoDO?

TOURtoDO is a platform for creating your own interactive tours, audio tours and scavenger hunts for smartphones. You build the tour in your browser and your visitors play it in the TOURtoDO app. It is used by museums, tourism organisations, schools, event organisers and individuals.

Do I need technical skills?

No. You put a tour together from ready-made parts such as text, photos, audio, video and questions. No programming and no custom app are needed. On the paid plans an AI assistant also helps you set up your tour.

What can I put in a tour?

Information with text, photos, audio and video. Questions in many forms: open questions, multiple choice, numbers, sorting, matching, fill in the blanks, word guessing, and pointing at a spot on an image or on the map. Plus photo and video assignments, audio recordings, a signature or drawing, polls, ratings, a sliding puzzle and a certificate at the end.

How do GPS and QR codes work in a tour?

You can place parts on a map: a real GPS map or your own image, such as a floor plan of your museum. With a QR code a visitor unlocks a part at the right spot, indoors too. With GPS geofencing (from the Creator plan) a part only opens when the player is actually there.

Can I award points and certificates?

Yes. You can give points per question and end the tour with a certificate. Certificates are included in every plan; from Pro you can add your own branding with logo, colours and signature.

Can I work on a tour together with others?

Yes. You invite collaborators to a tour by email: up to 3 per tour on Creator, up to 10 on Pro and unlimited on Business.

Playing

How does a visitor play a tour?

The visitor installs the free TOURtoDO app from the App Store or Google Play and enters the tour code or scans a QR code. No account is needed.

Does a tour work without internet?

The app downloads the tour with its photos, audio and video to the phone beforehand, so little or no mobile data is needed on the way. For large tours you can require the download to happen over Wi-Fi. Answers given without a connection are kept by the app and sent as soon as it is back online.

Can I restrict access to a tour?

Yes. A tour can only be played once you set it live, and you can add an access code so that only people with that code can play.

Can I offer a tour in several languages?

The app itself is available in Dutch and English. A tour has one language; for another language you copy the tour and translate the copy.

Can I see the players' results?

Yes. Every plan shows each player's name, score, progress and answers. From Creator you also get a summary with the number of plays, the share of players who finish, the average score and playing time. Pro and Business add statistics per part and a CSV export.

Plans and payment

How much does TOURtoDO cost?

You start free with 1 live tour and 20 unique devices per month. Creator costs € 12 per month, Pro € 29 and Business € 79 (excl. VAT). Creator and Pro prices include VAT. Paying yearly gives you 2 months free. Draft tours are unlimited on every plan.

What is a unique device?

Every phone that starts one of your tours in a calendar month counts once that month, however often it plays. Your own test plays are not counted. You get an email at 80% and 100% of your limit. On Business each device above 15,000 costs € 0.05; on Free, Creator and Pro you can buy a separate pack of extra devices that never expires.

Can I try a paid plan first?

Yes. You can try Pro for free once, for 14 days. The trial ends by itself and does not turn into a paid subscription automatically.

How do I pay?

Payments are handled by Mollie. You make the first payment with iDEAL or credit card, for example; after that your plan renews automatically each month or year by direct debit. Invoices are sent by email.

What happens if I switch plans or cancel?

An upgrade takes effect immediately, with the rest of your current period credited. A downgrade takes effect at the end of the current period. When you move to a smaller plan your tours and their content are kept. If you have more live tours than the new plan allows, the most recently used ones stay live and the others become drafts that you can publish again later.

Privacy

What player data is processed?

Players do not need an account. We process a device ID, the answers to the questions, optionally a name, and location data only if the tour uses GPS.

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